Terms & Conditions

Pricing & Currency

• All prices are listed in Indonesian Rupiah. Any US Dollar amount shown is an approximate equivalent and may change according to the prevailing exchange rate.
• All prices are net. Discounts are only available during applicable promotions.

Shipping & Delivery

• Prices for plants and flowers exclude delivery fees within Jakarta. Orders will be delivered by our couriers or selected delivery services.
• Prices for Home Living products exclude delivery fees within Indonesia. Orders will be delivered by selected delivery services.
• For same-day delivery of fresh flowers, please place your order before 5:00 PM, Monday – Sunday. For full details, please see our Shipping & Delivery page.
• For same-day delivery, ONNI is not responsible for delays when an order is placed less than five hours before the requested delivery time. However, we will make every reasonable effort to deliver at the requested time.

Availability & Items

• Flowers and other items used in arrangements are subject to availability. ONNI reserves the right to replace an unavailable item with another of equal value.
• Warranty of Goods / Services: All goods and services will perform their intended functions.

Orders & Payment Processing

• Complete the order form and billing page. Your order is accepted once you receive an email confirmation.
• Please provide complete and accurate details in the order form to avoid unnecessary delays or errors.
• ONNI reserves the right to verify any order if we suspect a potentially fraudulent credit card payment. The sender's information must be genuine, and the phone number provided must be reachable. ONNI is not responsible for delivery issues caused by invalid information supplied by the sender.
• Items included in special offers are not eligible for additional discounts or promotions.
• Payment Processing: We do not accept cash payment.

Cancellation & Completion

• Cancellation of Orders: We do not accept cancellations after an order has been submitted and paid for. We will issue a refund if we cancel the order because we are unable to deliver the goods as agreed.
• An order is considered complete once it has been delivered or received. We do not accept responsibility for requests to repackage or redeliver completed orders.
• Confirmation of Orders: We will send you an electronic confirmation within 24 hours of receiving your order. Customers should contact ONNI if they have any concerns about an online purchase, transaction, or payment.

Refund Policy

• Customers are not entitled to a refund or exchange once we have started processing an order. If a customer believes a refund is justified, they must submit a written refund request.
• Please provide the following details together with your request, unless otherwise stated:
  • Transaction identification number
  • Reasons for cancellation or refund
• All requests are reviewed individually and are subject to approval at the discretion of company management.

Feedback & Support

We welcome your feedback. If you are dissatisfied with any of our goods or services, please contact us at: